CrawlPactContact CrawlPact for product support, billing assistance, privacy enquiries, security reports, or content corrections. 24 hours is the initial response time; more complex requests may need additional time to investigate and resolve.
Choose the right channel
Product support
support@crawlpact.comProduct questions, audit assistance, account support, monitoring support, and technical support.
Billing support
support@crawlpact.comSubscription questions, billing assistance, cancellation assistance, and refund enquiries.
Refund termsGeneral and privacy enquiries
info@crawlpact.comGeneral enquiries, privacy questions, personal-data requests, and account-data questions.
Privacy policySecurity reporting
info@crawlpact.comVulnerability reports. Read the responsible-disclosure policy before reporting.
Responsible-disclosure policyContent and crawler-registry corrections
support@crawlpact.comAn incorrect crawler classification, an outdated official source, a content or guide correction, a broken reference, or a methodology concern.
How corrections are reviewed
Do not email passwords, private keys, full payment-card numbers, or other unnecessary sensitive data — to any address. Paddle may also provide transaction-specific assistance as merchant of record, but product and account support remains with CrawlPact.
Related
See privacy, terms of service, security, status, and methodology for policy, security, uptime, and evaluation details.