Contact
Contact CrawlPact for product support, billing assistance, privacy enquiries, security reports, or content corrections. Each contact channel below is actively monitored, and we respond to enquiries within 24 hours.
This is the initial response time; more complex requests may require additional time to investigate and resolve.
General and privacy enquiries
Use for general enquiries, privacy questions, personal-data requests, and account-data questions. See privacy policy.
Product support
Use for product questions, audit assistance, account support, monitoring support, and technical support.
Billing support
Use for subscription questions, billing assistance, cancellation assistance, and refund enquiries. Paddle may also provide transaction-specific assistance as merchant of record, but product and account support remains with CrawlPact.
Security reporting
See the responsible-disclosure policy before reporting. Do not email passwords, private keys, full payment-card numbers, or other unnecessary sensitive data.
Content and crawler-registry corrections
Use for an incorrect crawler classification, an outdated official source, a content correction, a broken reference, a methodology concern, or a public guide correction. See how corrections are reviewed.
Related
See privacy, terms of service, security, status, and methodology for policy, security, uptime, and evaluation details.